Thank you for choosing us for your entertainment needs. At Wave Cinemas, we strive to provide our customers with the best movie-going experience.

In our commitment to offering, you an unparalleled and transparent cinematic experience. Your satisfaction is our priority, and this policy stands as a testament to our dedication to making your Wave Cinemas experience as smooth and enjoyable as possible.

Please be aware that once a ticket is purchased, it cannot be exchanged or refunded.

REFUND POLICY

We have established the following refund policy to accommodate our valued patrons:

• If a movie screening is cancelled by Wave Cinemas for any reason, all affected customers will be eligible for a full refund of the ticket price.
• In the event of a failed transaction or any other technical issue that prevents the completion of a ticket purchase and the amount credited in our account, then the customers are entitled to a full refund. Customers should report such issues to our customer service team.
• Refunds can only be initiated in accordance with the cancellation policy if the terms and conditions are met.

Please note that following items or services are typically non-refundable once booked or purchased. These may include:

• Cinema gift cards or vouchers are non-refundable and cannot be exchanged for cash.
• Any service or convenience fees such as Internet handling charges, applicable taxes, associated with the booking process are subject to be non-refundable.
• Tickets for special events, such as premieres, private screenings, or film festivals, are non-refundable.

We appreciate your understanding and thank you for choosing Wave Cinemas.

CONTACT US

Customer Service- customersupport@wavecinemas.com

Grievance Redressal Officer- customerservice@wavecinemas.com